Customer Satisfaction is our first priority. We will accept returns on items within 7 days from receipt of purchase. If a return is received after 7 days and before 30 days, a store credit will be issued. Sorry, we cannot accept any returns after 30 days.  If you have any questions please contact us at support@BestFriendsBowtique.com. Thank you for your interest. We know you will be thrilled with our bows and hair accessories.